Baskin-robbins - Dumfries

I have avoided coming to this location for over a year because of horrible, rude customer service and ridiculously long wait times. Gave it a chance after they repaved their parking lot, hoping maybe some improvements had been made in professionalism as well. No such luck. We ordered a unicorn creation and were asked to wait in the curbside pick-up parking spot while they took care of the vehicle behind us. After more than 5 minutes they brought out a scoop of chocolate ice cream with sprinkles. When I said that was not what we ordered, the associate said they were out of the candy used to make unicorn creations. I would have asked for a refund, but we were running late for an appointment and had to accept the loss. I told them it was unprofessional not to tell us in the first place that they were out of ingredients to make a unicorn creation.

How is this place still open ?I always go here by chance to see if this time will be better than the last…and it never is. The wait time is long despite there only being 2-3 cars at a time, if you ask for anything frozen their machines are either down or the “xyz” has to thaw..? I’m convinced the staff is here just to collect a check and not actually do their job…As I wait in my car for 30 minutes for 1 frozen drink. Ridiculous.I always wait 6-7 months to come back to this place, and I think I’ve finally had it

Service is awful. Employees are rude and not at all helpful. Don't even bother- drive on by.

Never eating at this place.. I picked up a couple times for Door Dash and blahhh.. The ice cream has obviously melted and frozen again probably multiple times.. There were a noticeable amount of flies and this was at 0530..

I bought from here and they forgot a drink and they forgot 2 sundaes