Jimmy John's - Glendale

We eat at Jimmy John's once a week, but after our experience today, that’s about to change. We ordered our usual two sandwiches, always requesting the dressings on the side along with an extra dressing for each sandwich. When my husband received the bag, he noticed there was only one dressing included. He politely asked the staff member for an additional dressing, only to be told that one was sufficient for two sandwiches. The manager then had to step in to provide an extra dressing. I can’t help but wonder if the small amount saved by not giving us what we asked for was really worth it. Unfortunately, we’ve decided we won’t be returning.

I usually place delivery orders through the app, but I've had a lot of issues. The drivers often don’t follow the directions to my house and have left my food on the porch during the hot Arizona summer without even ringing the bell to let me know they’ve arrived. My orders are frequently incorrect, and I’m tired of giving them the benefit of the doubt because the staff seems incompetent. The manager has been rude and argumentative, showing a lack of concern for customer service. I contacted corporate about these ongoing issues and was promised that the owner would call me within 24 hours. That was on Tuesday, and today is Thursday, so it’s clear that the owner doesn’t care either.

This is the worst jimmy john I have ever been to. Having worked at one and loved the job I expected cheerful staff. The dude who took my order was rushing me from the beginning though I was the only customer. And, the chick on the line made the wrong sandwich. While I was still the only customer. Jimmy John's is great. Just go to a different one.

Cashier made me feel d ash, it was my first time there and obviously he can see me struggling and did not help a girl outFood: 1/5

Staff seemed very pleasant except for lady who seemed to be manager with 0 customer service skills. I was handed a pre-made sandwich, never asked if I would like any other toppings. When I asked about it the (manager) I guess, reacted by talking in her special tone that the sandwich is pre-made with what it says on the menu when I asked about extra topping she said yes I can add them but then said only mayo and peppers are available for the sandwich i ordered. So sandwich was good as usually from JJs and have never had this issue at other stores. I do usually order delivery so will return to that practice as to not deal with the inferior work force that is available to business owners these days.