Dunkin' - Greensburg

I always love visiting Dunkin'. My go-to order is to tell the person taking my order, "I'll have your favorite drink, large, with light ice." I'm never let down!

Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

I would give them zero stars if I could. I ordered coffee for 60 people a week in advance and even stopped by in person four days before I needed it. I called to confirm the order the day before pick-up. However, when I arrived at 7 AM to pick up my order, they were completely unaware of it. I watched them write it down in their book, and each time I spoke with them, they treated it as if it were a simple request. They informed me it would take over 30 minutes to prepare all the coffee, and that they didn’t have enough boxes to store it in. When I spoke with the manager, the best explanation they could provide was that I had ordered too early and that they sell a lot of coffee during the week. As a result, I was late to my event, which my company was sponsoring. To make matters worse, they offered a discount equivalent to just one box of coffee. I will never return and will be sure to warn others about their terrible customer service.

Since the remodel, I have never encountered such rude customer service. They really need to hire staff who are genuinely interested in their customers. If you don't enjoy your job, perhaps you shouldn't be in it. I used to enjoy coming here before the renovation, but now I can't wait for Youngwood to open so I can go there instead. This is simply unacceptable. Service rating: 2/5.

Went to the 'newly remodeled ' Dunkin ' to see what changes were made... the place looks the same with less room for customers to sit. There were 3 tables to sit at, 2 were dirty. The floors were filthy and there was a lid to what I assume was a whipped cream canister laying on the floor on the way to the restrooms. Restroom had a sign that it was 'thoroughly sanitized ' several times throughout the day, but the sink was disgusting and had hair on it. Donut was good, cashier was friendly. I will only be going through the drive thru if I go back again at all... if the front of the store is that dirty, I don 't want to know what it 's like where customers can 't see what 's going on. Service: Dine in Meal type: Other Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 1