Genghis Grill - Harker Heights

Food was delicious, fresh and hot!! Glad we ordered our dinner from there. Great job!

The make your food bowl option is a definite plus. 1. Some of my meat options were a bit burnt 2. Some of my potatoes were under 3. The calamari was under cooked. Overall review of the bowl was not bad but memorable. The server Amber was actively engaged always making sure we were tended to as well as the other guests. The music and lighting were a perfect fit for lunch just don't look up at the air vents.

I hadn 't had build your own Mongolian BBQ in years, so we decided on this place for lunch. They have SO many options, from their bases, proteins, produce, to their seasonings, sauces, sizes! I opted for the rice noodles for my base, while my husband picked udon noodles. He got the medium was able to pick two bases, though they forgot to add the rice he requested. Then they handed us our bowls off we went to start deciding which veggies sauces we wanted. I got the small size, which of course came with a significantly smaller bowl. It made it a little harder to put everything I wanted in, so I had to leave quite a few things off. We both picked tofu vegan chicken for our protein, then picked similar produce, including: bell peppers, jalapeños, cabbage, spinach, mushrooms, onion, water chestnuts, baby corn, snap peas, kimchi, roasted red peppers, green onions, cilantro! Then came the messy part: the sauces! They have a wide variety of sauces to choose from, you can add as many as you 'd like to the sauce cups that you bring to the grill with you. I went for the teriyaki, sesame, 3G sauce, Dragon Sauce, chili sauce. My husband picked similar sauces, added in the roasted garlic oil. Once our bowls were full, we went to the grill, handed the chef our tickets, along with our bowls sauces, took a seat back at our table. Our food was cooked quickly, a kind server brought everything back to us. Because the toppings bowls were a bit small, a lot of it had cooked down by the time we got it. I think their pre-made options are much bigger regardless of the size you order, so that was a little disappointing. But the food was delicious, nice hot, really hit the spot!

They are now closed but before they closed they had their dash open so people could make orders and theme steal our money they stole about 40$ from us and never contacted us to provide us with a refund or have made numerous attempts to contact them to include their email automatic response.

When we arrived at the restaurant, there were no other customers. This raised a red flag for us. We were seated in an area with dirty tables and floors, which had been that way even before we arrived. We ordered our food and after waiting for 30 minutes, the area was still not clean. Upon further inspection, we noticed dead roaches under the tables. After 50 minutes, we spoke to someone who claimed to be the manager about the cleanliness issue. She assured us that someone would take care of it, but instead, she just spoke to the waitresses who were chatting with each other and ignored our complaint. After waiting for 1 hour and 15 minutes, we decided to leave as no one had addressed the issue. We will not be returning to this restaurant. Although it was a nice place when it first opened 15 years ago, it has clearly gone downhill.