Shipley Do-nuts - Humble

Not the best service and not the best location. If you want donuts… find another

Disappointing Experience at Shipley Donuts on US-59I recently visited the Shipley Donuts located on 19399 US-59 at around 9 am, eager to indulge in one of their famed cinnamon rolls. Unfortunately, my experience left much to be desired.Regrettably, the cinnamon roll I received wasn't as fresh as I've come to expect from Shipley. It lacked the warm, gooey goodness that makes their pastries so delightful. This particular visit was a departure from my usual positive encounters at Shipley Donuts.Having frequented the location on North Sam Houston, I've grown accustomed to their consistently fresh and mouthwatering donuts, regardless of the time of day. The disparity between the two locations is evident, and it's safe to say that the US-59 branch fell short in comparison.While I've had wonderful experiences with Shipley Donuts in the past, this specific visit left me somewhat disappointed, and I'm inclined to recommend the North Sam Houston location for those seeking consistently fresh and delectable donuts. Here's hoping the US-59 branch can step up their game to meet the high standards set by other Shipley establishments.

It was overall meh. The lady working was not very friendly and just kinda rushing. The donuts were kinda dry, not fresh. To be honest just disappointed and the prices are higher than other shipley’s. Wouldn’t recommend especially seeing the other reviews.

Later, when my wife tried to use her coupon on a separate order, the same employee confirmed that it was valid but insisted we hand over the phone so she could ensure it was removed from the app. I have never encountered a restaurant that asks to see my phone to verify that a coupon is no longer usable. If it shows up as applied on their screen, that should be sufficient. Shipleys, if this is how your employees treat customers over a simple coupon, perhaps you should reconsider offering them at all. It shouldn’t be this challenging to redeem a coupon, and they made me feel as if I were trying to pull a fast one.

It seems that Shipley has altered their donut recipe. The donuts used to be light and airy, but now they just taste like plain dough.