Wendy's - Ocoee

They claim to close at 1am, but they stop taking most food orders about an hour beforehand. When asked about it, the staff was quite rude.

If you want fast food but want to wait for it like you’re sitting in a restaurant, this is the place. You can expect to wait at the ordering screen for 5-7 minutes or more before the intercom comes on. If there is a line, you can expect to wait 30-40 minutes. And when the intercom does come on you will most likely hear them yelling at each other instead of asking what your order is. Also your order had a 50% chance of being correct… if you’re lucky. I wouldn’t recommend this place. If you do go, goodluck!

Place an order.. had to drive around twice and park to get into the store to place an order, the store was so dirty all the tables were fifty and sticky, large soda on the tables, napkins, ketchup on the floor, condiments stations had spills, Uber and doordash orders were down.. total mess.

The staff that were working tonight at 9:30 on 04/11/2024 did not seem to really care too much about the customer “service” part of their jobs. The guy that took our order had very short/abrupt answers and continuously said “huh, I can’t hear you”. We tried to order a few things that they were apparently out of and each time he would say “we don’t have that” without giving us any alternatives or listing what exactly they currently had/ didn’t have. Once we got to the second window to pick up our food we order a diet dr. Pepper the guy was super nice but when we asked if it was actually diet he stumbled across his words and awkwardly said yes. I took a few sips and it very clearly wasn’t diet. I was not going to be a jerk and ask him for a new one because diet is just a preference. But that could be a huge deal for someone who is diabetic. Lastly, I had asked for sweet and sour for my TEN piece nugget and did not get the sauce so we asked for sweet and sour..we were handed ONE. This is not my first unfortunate encounter at this location but this has definitely been the most frustrating experience thus far. I totally get that these are all small world problems and at the end of the day my meal was correct for the most part. My biggest issue is the lack of professionalism that I encountered tonight. Regardless of this being a fast food restaurant, it is still a business that is solely based on customer service and there were staff that lacked that basic skill.

If I could give them a zero, I definitely would. The customer service is awful; they really need to hire new staff. One employee in particular needs to be fired, which is probably why this Wendy's has such poor reviews.