Arby's - Yakima

I visited the restaurant last night and ordered a large portion of mozzarella sticks. Unfortunately, every stick had a cold center when I bit into them.

First of all, the extremely rude lady that took my order in the drive thru couldn’t have been more rude and bored taking my order. Then, after I repeated my very simple 1 item order to her 3 times, she still couldn’t get it right!!! All I asked was for my bacon to be on the side, and a side of the My ranch sauce. That’s it. I got no bacon and no sauce. Thinking there’s no way they could mess up such a simple order I didn’t even look in my bag until I got home, which of course is all the way across town. So I called to let them know and of course nobody will answer the damn phone. the store was still open, but do you think they could answer the phone?? NOPE. The customer service or lack there of is just unbelievable. Get it together and if you don’t like your job then find a different one.

The sandwiches are ok and the service is quick, but no coffee.

2 part: Wednesday afternoon I stood at the counter for several minutes without being acknowledged by several staff as they joked around. I noticed other patrons just walk out so I left too. At first I figured it was just busy and ate else where. But last night I went thru drive thru and placed a simple order of 2 meals for my daughter and I. I asked at the end for no sauce in my sandwiches, well the guy that took the order forgot his mic was on and mocked me to his coworker, “well you should have said that at the beginning” followed by other smart remarks. I said excuse me? He realized I was listening and said “oh know you’re good I guess”. I drove around to the window and neither him dark long haired guy or the other guy making sandwiches would come to the window or acknowledge me. The dark haired guy with the headset came to the register at the drive thru and wouldn’t even look up. They are so rude here. It got me thinking to the visits before and it was largely the same attitude. This is a reflection on management and owners. Get involved with your business. Worst service in Yakima by far!

The food and service at this restaurant are usually great, but I was really disappointed this time.