El Pollo Loco - Stanton

It really saddens me to have to report such friendly service being subpar in order satisfaction. Twice in a row now, I asked to add sour cream to my burrito, and they didn't do it. Not only that, but I ordered a Diet Coke and they gave me a regular. AND Iordered the combo and they didn't give me any chips. AND I asked for creamy cilantro dressing and they gave me green salsainstead. I really don't understand what is so challenging about paying attention to what the customer is ordering and thenfulfilling that order--especially such a simple one. I really don't get what is so difficult about remembering to add sourcream. I'm tired of getting home and seeing my order messed up. I know we all make mistakes, but these are repeated and sloppymistakes. And it breaks my heart because, again, they are such friendly people working that drive-thru.

I couldn't even order, the wait time was excruciating. I was waiting for so long that I decided to buy lees sandwiches Next door. It shouldn't take that long to take my order. Atleast no longer than 15 minutes!!

If i can give zero stars i would of last time with no lies i was in pollo loco waiting for one 3 p combo n waited for 45 min thats insane and unbelievable but it true they have nasty dirty kitchen and lobby they really need to do something about thisthey have no good employees they don?t care for their restaurant i work at canes you should check it out above n beyond butnasty nasty everything about it is nasty iven employess

Same meal was $4.89. now it is $6.00. bummer. Great food fast service.

2nd time eating out at this location, twice purchased a chicken burrito and I got nothing but rice and beans.